Senior UX Researcher

Woodlawn, MD

UX Researcher
At Softrams, we take pride in building & delivering human centered usable digital services for our users and stakeholders. We build small self-reliant teams and empower them to design, develop and deliver products with emphasizing end to end user experience.

Softrams is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nation origin, sexual orientation, gender identity, disability or protected veteran status.

As a HUBZone certified business, we strongly encourage candidates who reside in a HUBZone area to apply. Click on the link here to check if you are in the HubZone area (

Roles & Responsibilities
  • Guiding the teams in delivering usable digital services to our customers & end users.
  • UX Researcher should be compassionate and is able to assess user needs considering the functional, service and user experience to provide Human Centered solutions.
  • Leading multiple user research meetings and thoroughly engaging with diverse set of people.
  • Going above and beyond to make technology work for people by delivering end-to-end experience and reducing their burden.

Required Qualifications
  • Experience in an Agile methodologies, leading agile sprint teams and using agile collaboration tools like Jira, confluence etc.
  • Verifiable experience in planning and facilitating a range of research types from usability testing to exploratory discovery projects
  • Must be able to exercise critical and rational thinking to identify alternate solution, strengths & weakness of each options, documenting and discussing them with stakeholders to inform decisions.
  • Demonstrated experience collaborating with technology product teams, including product managers, designers, and developers in research
  • Problem-solving skills making tools and techniques work for projects, and adjusting when unexpected things go wrong
  • Strong experience with quantitative methods such as surveys, tree testing, etc.
  • Must have demonstrated experience in documenting complex usability and business problems in a simple & intuitive manner that others can understand.
  • Must show appetite for active learning, embracing change and mentoring others in organization.
  • Passionate, well organized & driven.

Preferred Qualifications
  • Experience working in Agile environment
  • Experience with design tools such as Adobe Illustrator, Axure, Balsamiq, Invision,
  • Knowledge of Healthcare domain and accessibility requirements.

Some of the day to day activities will include but not limited to,
  • Working with multiple teams in building large and complex products using small & incremental delivery
  • Planning and facilitating feedback sessions based on product team’s questions and goals
  • Collaborating with between researchers, product team members, and stakeholders
  • Planning strategy for outreach to participants to elicit feedback.
  • Prioritizing research projects based on team needs and goals, balancing research team capacity.
  • Participating as a stakeholder / user in product development for in-house user research management system.

  • Health, Dental, Vision and STD, LTD, Life Insurance & Voluntary Life insurance.
  • Retirement 401(k) Plan with employer matching. Immediate vesting.
  • Vacation & Sick leaves
  • Remote work option - 1-2 days/week

Work Location
  • Post-Covid, the candidate must be able to work onsite in our office in Baltimore, MD for 3 days per week and rest of the days can be work from home.

Apply Here

We are honored to have these awards

Tech Industry
Disruptive Tech Fast 50 Award
Inc 5000 Award
75 WD