UX Researcher

Woodlawn, MD

UX Researcher
At Softrams, we take pride in building & delivering human centered usable digital services for our users and stakeholders. We build small self-reliant teams and empower them to design, develop and deliver products with emphasizing end to end user experience.

Softrams is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nation origin, sexual orientation, gender identity, disability or protected veteran status.

As a HUBZone certified business, we strongly encourage candidates who reside in a HUBZone area to apply. Click on the link here to check if you are in the HubZone area (http://map.sba.gov/hubzone/maps/).

Roles & Responsibilities
  • Guiding the teams in delivering usable digital services to our customers & end users.
  • UX Researcher should be compassionate and is able to assess user needs considering the functional, service and user experience to provide Human Centered solutions.
  • Leading multiple user research meetings and thoroughly engaging with diverse set of people.
  • Going above and beyond to make technology work for people by delivering end-to-end experience and reducing their burden.

Required Qualifications
  • Experience in an Agile methodologies, leading agile sprint teams and using agile collaboration tools like Jira, confluence etc.
  • Verifiable experience in planning and facilitating a range of research types from usability testing to exploratory discovery projects
  • Must be able to exercise critical and rational thinking to identify alternate solution, strengths & weakness of each options, documenting and discussing them with stakeholders to inform decisions.
  • Demonstrated experience collaborating with technology product teams, including product managers, designers, and developers in research
  • Problem-solving skills making tools and techniques work for projects, and adjusting when unexpected things go wrong
  • Strong experience with quantitative methods such as surveys, tree testing, etc.
  • Must have demonstrated experience in documenting complex usability and business problems in a simple & intuitive manner that others can understand.
  • Must show appetite for active learning, embracing change and mentoring others in organization.
  • Passionate, well organized & driven.

Preferred Qualifications
  • Experience working in Agile environment
  • Experience with design tools such as Adobe Illustrator, Axure, Balsamiq, Invision,
  • Knowledge of Healthcare domain and accessibility requirements.

Some of the day to day activities will include but not limited to,
  • Working with multiple teams in building large and complex products using small & incremental delivery
  • Planning and facilitating feedback sessions based on product team’s questions and goals
  • Collaborating with between researchers, product team members, and stakeholders
  • Planning strategy for outreach to participants to elicit feedback.
  • Prioritizing research projects based on team needs and goals, balancing research team capacity.
  • Participating as a stakeholder / user in product development for in-house user research management system.

  • Health, Dental, Vision and STD, LTD, Life Insurance & Voluntary Life insurance.
  • Retirement 401(k) Plan with employer matching. Immediate vesting.
  • Vacation & Sick leaves
  • Remote work option - 1-2 days/week

Work Location
  • Post-Covid, the candidate must be able to work onsite in our office in Baltimore, MD for 3 days per week and rest of the days can be work from home.

Apply Here

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