The shift from a paper-based collection system to a user focused digital platform that supports application submission, communication, revision and inter-team collaboration has been hugely successful and met with incredible gratification by all users. The serverless architecture has led to further cost-savings, enhanced security, simpler packaging and deployment.
“I can communicate with the applicants from within the system. Saves me some phone calls.”- MEARIS User
The current practice of public application and request submission, and CMS review and processing relies on paper based data collection and time-intensive manual review procedures. Record maintenance, accessibility, sharing, and communication is limited to its real world existence and leads to an increasing cost of storage, upkeep, and manual handling staff costs.
A user focused digital platform supporting application submissions, communication, and revisions side by side with CMS review and processing procedures. Inter-team collaboration is bridged by an electronic invitation system to work together. In addition, a serverless architecture enables pay-per-use cost model for the hosted services.
“Now I can provide the relevant and meaningful data much more easily."- MEARIS User
A mobile-first user experience that allows data submission and access from a secure online web front.
Completely on line self guided data submission with intermittent save capability.
Multiple users can provide data for the same application.
Specify role based access control for sensitive data.
Secured online record access, maintenance, sharing, and communication.
Single view for upcoming tasks, recent applications, and processing metrics.
Serverless architecture lends itself to cost savings in infrastructure deployment and maintenance.
“The Site navigation is so fluid it eliminates user anxiety from massive web forms"- MEARIS User
Using Human-Centric Design, Agile delivery using the USDS playbook, and DevOps practices, Softrams, partnered with Center for Medicare (CM), to bring to life a modern web application built with cutting edge cloud technology.
Vision and Roadmap
Human Centric Design
Mordern web development using Angular and Node.js
Agile SCRUM Development
User Acceptance and Usability Testing
Looking forward to modernizing other paper-based processes leveraging the same platform to improve quality of data intake, enhance applicant experience, and reduce processing costs for CMS.